FAQs
Frequently Asked Questions
Everything you need to know about working with EligoCS. Can’t find what you’re looking for? Get in touch.
Pricing & Engagement
How much does custom development cost?
Project costs vary significantly based on complexity, features, and timeline. Small focused projects start around $15,000, while comprehensive platforms can range from $50,000 to $150,000+. We provide detailed scoping and transparent quotes before any work begins.
What's your pricing model?
We typically work on fixed-price projects with clearly defined scope and milestones. For ongoing work or projects with evolving requirements, we offer retainer arrangements. We’re transparent about costs and don’t hide fees.
Do you offer fixed-price projects?
Yes, most of our projects are fixed-price with detailed scope documentation. This gives you budget certainty and clear deliverables. We handle scope changes through a structured change request process.
What's included in your quotes?
Our quotes include all design, development, testing, and deployment costs. We also include project management, documentation, and an initial support period. There are no hidden fees.
Project Timelines
How long does a typical project take?
Most projects complete within 8-16 weeks from kickoff to launch. Simple applications might be faster (6-8 weeks), while complex platforms can take 16-24 weeks. We provide detailed timelines during planning.
What affects project timeline?
Key factors include project complexity, number of integrations, design requirements, and client feedback speed. We work to minimize delays through clear communication and structured milestone reviews.
How often will we communicate during the project?
We typically hold weekly check-in calls and provide regular written updates. For complex phases, we may increase frequency. You’ll always know what’s happening and what’s coming next.
What if we need to make changes during development?
We use an agile approach that accommodates reasonable changes. Significant scope changes are handled through a formal change request process to ensure transparency about timeline and cost impacts.
Technical Ownership
Who owns the code and IP?
You do. Upon project completion and final payment, all custom code, designs, and intellectual property transfer to you. You have complete ownership and can use it however you wish.
Do we get full access to our codebase?
Yes, absolutely. You receive full access to all source code, hosted in your own repository if preferred. We provide comprehensive documentation so your team or future developers can maintain it.
What technologies do you use?
We choose technologies based on project requirements, but commonly work with React, TypeScript, Node.js, and PostgreSQL. We prioritize well-supported, maintainable technologies over trendy options.
Can we hire our own developers to maintain it?
Yes. Our code is clean, well-documented, and follows industry best practices. We design systems specifically to be maintainable by other qualified developers.
Support & Maintenance
What happens after launch?
Every project includes a handover period (typically 2-4 weeks) for bug fixes and minor adjustments. We also provide training sessions and comprehensive documentation. After this, ongoing support packages are available.
Do you offer ongoing support plans?
Yes, we offer monthly support retainers that include maintenance, updates, and continued development. Packages are tailored to your needs, from basic maintenance to active development hours.
How quickly do you respond to issues?
Support package response times vary by tier. Critical issues are addressed within hours, while general requests are typically handled within 1-2 business days. We have clear SLAs for support clients.
Can you train our team to manage the system?
Yes, training is included in every project. We provide hands-on sessions, documentation, and video guides. For complex systems, we can provide extended training programs.
Security & Scalability
How do you ensure security?
Security is built into our development process. We follow OWASP guidelines, implement proper authentication/authorization, encrypt sensitive data, and conduct security reviews. We can also arrange third-party security audits.
Can systems scale as we grow?
Yes, scalability is considered from the architecture phase. We design systems that can handle growth in users, data, and functionality. Cloud infrastructure allows us to scale resources as needed.
Where is our data hosted?
We typically host on major cloud providers (AWS, Google Cloud, Azure) with data centers in your preferred region. For AU/NZ clients, we can ensure data remains within the region if required.
What about backups and disaster recovery?
All systems include automated backups, typically daily with point-in-time recovery options. We document disaster recovery procedures and can implement more robust solutions for critical systems.
Let's Explore If We're the Right Fit
Book a no-obligation strategy call to discuss your requirements and see if our approach aligns with your goals.